NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Use Case: when supporting multiple organizations with multiple users within each organization, a key feature is the ability to see all the issues within the organization that the user belongs to. In JIRA, that was possible with the use of issue security and assigning a security level to each organization. A user could then see all issues reported by their organization in a predefined filter query.
For the purpose of Service Desk, please consider the concept of groups or organizations for the service desk users.
JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- is duplicated by
JSDCLOUD-122 Add Share Button and Watch Issue on Customer Portal
- Gathering Interest
- is related to
JSDSERVER-90 Ability to View all issues in an organization