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  1. Jira Service Management Cloud
  2. JSDCLOUD-90

Ability to View all issues in an organization

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Use Case: when supporting multiple organizations with multiple users within each organization, a key feature is the ability to see all the issues within the organization that the user belongs to. In JIRA, that was possible with the use of issue security and assigning a security level to each organization. A user could then see all issues reported by their organization in a predefined filter query.

      For the purpose of Service Desk, please consider the concept of groups or organizations for the service desk users.

            [JSDCLOUD-90] Ability to View all issues in an organization

            Dobroslawa Wierzbicka (Inactive) added a comment -

            This request is currently tracked and discussed in more detail under JSD-270: Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

            Dobroslawa Wierzbicka (Inactive) added a comment - This request is currently tracked and discussed in more detail under JSD-270 : Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

            Nicholas Tang added a comment -

            It'd also be very handy to be able to assign a 'primary' user (or users) for each organization that could add/ remove other users from that organization without any input/ effort from us. This way when we onboard a new customer, we could just add their primary user and let them add their own users to their group and do their own user management.

            Nicholas Tang added a comment - It'd also be very handy to be able to assign a 'primary' user (or users) for each organization that could add/ remove other users from that organization without any input/ effort from us. This way when we onboard a new customer, we could just add their primary user and let them add their own users to their group and do their own user management.

            BenP added a comment -

            Also consider certain users that act as "issue manager" for different organizations, handling registration follow-up of issues for certain customers.
            Instead of registering separate users for each organization, it would be helpful to have a single JIRA user be mapped to different customers, whilst not being able to operate beyond that limited list of customers. Any thoughts on this subject are much appreciated.

            BenP added a comment - Also consider certain users that act as "issue manager" for different organizations, handling registration follow-up of issues for certain customers. Instead of registering separate users for each organization, it would be helpful to have a single JIRA user be mapped to different customers, whilst not being able to operate beyond that limited list of customers. Any thoughts on this subject are much appreciated.

              Unassigned Unassigned
              1d229dbbce78 Susan Hauth [Jira Queen]
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