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  1. Jira Service Management Data Center

Ability to View all issues in an organization


    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Use Case: when supporting multiple organizations with multiple users within each organization, a key feature is the ability to see all the issues within the organization that the user belongs to. In JIRA, that was possible with the use of issue security and assigning a security level to each organization. A user could then see all issues reported by their organization in a predefined filter query.

      For the purpose of Service Desk, please consider the concept of groups or organizations for the service desk users.

            Unassigned Unassigned
            1d229dbbce78 Susan Hauth [Jira Queen]
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