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  1. Jira Service Management Data Center
  2. JSDSERVER-903

Creating user on first login through Customer Portal counts against the JIRA license

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      This is an expected behaviour when Default Group Membership has been configured. See this KB

      Steps to reproduce

      1. Add a Delegated LDAP directory to JIRA
      2. Choose the option "Copy User on Login"
      3. Logout from JIRA
      4. Access the URL of the Customer Portal of one of your Service Desks to login
      5. Login with a new user from LDAP (who is not in JIRA) to create the user on first login

      Current behaviour

      The user is added to the "jira-users" group and has the permission to access JIRA and all the information from Service Desk.

      Expected behaviour

      With the new agent-based license the user, should only be created as a "Customer" in Service Desk (specially if the option to restrict the access to the customer portal is enabled in SD).

      This is not the expected behaviour because this also occurs when Service Desk is configured to restrict the access to the Customer Portal, and if the user tries to do his first login through the Custom Portal, his user has permission on all the system.

          Form Name

            [JSDSERVER-903] Creating user on first login through Customer Portal counts against the JIRA license

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304162 ] New: JAC Bug Workflow v3 [ 3124946 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Deleted Account (Inactive) added a comment -

            I agree with all comments above. This should not be default expected behavior. If you've used BMC remedy you'd notice this is not standard.

            Deleted Account (Inactive) added a comment - I agree with all comments above. This should not be default expected behavior. If you've used BMC remedy you'd notice this is not standard.
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058131 ] New: JSD Bug Workflow v5 - TEMP [ 2304162 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055661 ] New: JSD Bug Workflow v5 [ 2058131 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955702 ] New: JSD Bug Workflow v5 - TEMP [ 2055661 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615586 ] New: JSD Bug Workflow v5 [ 1955702 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603265 ] New: JSD Bug Workflow v4 [ 1615586 ]
            Marty (Inactive) made changes -
            Component/s New: Atlassian Account [ 35992 ]
            Component/s Original: Invite, Signup, Login, Logout, Reset Password [ 44403 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399159 ] New: JSD Bug Workflow v2 [ 1603265 ]

              Unassigned Unassigned
              pschaff Pietro Schaff (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: