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  1. Jira Service Management Data Center
  2. JSDSERVER-878

Service Desk Customers will count towards jira-users license if "Default Group Memberships" is configured

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      This is an expected behaviour when Default Group Membership has been configured. See this KB

      When Default Group Membership is enabled for JIRA to LDAP or Crowd, new users will be automatically added into the configured group(s), usually jira-users so they can login.

      In Service Desk 2.0 with public signup, Customers will be added into the configured groups and count towards JIRA license.

      Steps to reproduce

      1. Configure JIRA to use Crowd for user management
      2. Configure Default Group Memberships
      3. In JIRA, set Crowd Directory to the top position in Administration >> User management >> User Directories
      4. Create Service Desk with public signup
      5. Configure email in Service Desk >> Settings >> Email settings
      6. Customer to send email to Service Desk

      Expected behavior

      • Customer does not belong to any groups in JIRA but appear under Service Desk >> People >> Customers
      • Customer cannot login JIRA

      Actual behavior

      • Customer belongs to jira-users group in JIRA
      • Customer is now able to login JIRA.

          Form Name

            [JSDSERVER-878] Service Desk Customers will count towards jira-users license if "Default Group Memberships" is configured

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304418 ] New: JAC Bug Workflow v3 [ 3125383 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058462 ] New: JSD Bug Workflow v5 - TEMP [ 2304418 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055633 ] New: JSD Bug Workflow v5 [ 2058462 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955570 ] New: JSD Bug Workflow v5 - TEMP [ 2055633 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614901 ] New: JSD Bug Workflow v5 [ 1955570 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: mfd New: affects-server mfd
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602117 ] New: JSD Bug Workflow v4 [ 1614901 ]
            Marty (Inactive) made changes -
            Component/s New: Atlassian Account [ 35992 ]
            Component/s Original: User Management [ 32692 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398316 ] New: JSD Bug Workflow v2 [ 1602117 ]
            Marty (Inactive) made changes -
            Component/s New: User Management [ 32692 ]

              Unassigned Unassigned
              cchan Chung Park Chan
              Affected customers:
              4 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: