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  1. Jira Service Management Data Center
  2. JSDSERVER-895

Track deflection on knowledge base click-through

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • Knowledge Base
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a knowledge or support manager, I'd like to understand the deflection rate for support tickets. Normally this is measured by click-through rates for KB articles that are visited from the issue creation screen.

              Unassigned Unassigned
              jlargman Jeremy Largman
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