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  1. Jira Service Management Cloud
  2. JSDCLOUD-895

Track deflection on knowledge base click-through

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a knowledge or support manager, I'd like to understand the deflection rate for support tickets. Normally this is measured by click-through rates for KB articles that are visited from the issue creation screen.

              Unassigned Unassigned
              jlargman Jeremy Largman
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