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  1. Jira Service Management Data Center
  2. JSDSERVER-884

Jira users permission

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      Agent doesn't solve issues, developers solves issues.

      In current permission scheme, all developers must have agent license, this is absurd.

      I doesn't understand, why jira service desk locks permission on issues now, not only on customer request, but it cannot be changed, there are at least other two ways to solve this:
      1) all jira users would have permission to transition issue, resolve issue and log work
      2) jira service desk lock all permissions only on issue types, that added in service desk -> settings -> request types

          Form Name

            [JSDSERVER-884] Jira users permission

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: ril New: cleanup-seos-fy25 ril
            Marc Dacanay made changes -
            Labels New: ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976470 ]
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              fb8146befb53 Артем Паньков
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                Created:
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