Jira users permission

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-968 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Samriddhi Saumya
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Agent doesn't solve issues, developers solves issues.

      In current permission scheme, all developers must have agent license, this is absurd.

      I doesn't understand, why jira service desk locks permission on issues now, not only on customer request, but it cannot be changed, there are at least other two ways to solve this:
      1) all jira users would have permission to transition issue, resolve issue and log work
      2) jira service desk lock all permissions only on issue types, that added in service desk -> settings -> request types

            Assignee:
            Unassigned
            Reporter:
            Артем Паньков
            Votes:
            47 Vote for this issue
            Watchers:
            26 Start watching this issue

              Created:
              Updated:
              Resolved: