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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Agent doesn't solve issues, developers solves issues.

      In current permission scheme, all developers must have agent license, this is absurd.

      I doesn't understand, why jira service desk locks permission on issues now, not only on customer request, but it cannot be changed, there are at least other two ways to solve this:
      1) all jira users would have permission to transition issue, resolve issue and log work
      2) jira service desk lock all permissions only on issue types, that added in service desk -> settings -> request types

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              fb8146befb53 Артем Паньков
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