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  1. Jira Service Management Data Center
  2. JSDSERVER-881

As an user, we would like Service Desk's customer portal to include the "Attach Screenshot" module

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
    • None
    • None
    • Customer Portal
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Current behaviour

      The existing "Attach screenshot" module from JIRA is not available in the Customer Portal view of service desk.

      Expected behaviour

      Even though there is an "Attachments" link, the "Attach screenshot" module is way faster than the process of generating the screenshot and then uploading it into the ticket.

            [JSDSERVER-881] As an user, we would like Service Desk's customer portal to include the "Attach Screenshot" module

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304039 ] New: JAC Bug Workflow v3 [ 3125896 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057997 ] New: JSD Bug Workflow v5 - TEMP [ 2304039 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055497 ] New: JSD Bug Workflow v5 [ 2057997 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955235 ] New: JSD Bug Workflow v5 - TEMP [ 2055497 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614855 ] New: JSD Bug Workflow v5 [ 1955235 ]
            jonah (Inactive) made changes -
            Description Original: h3. Current behaviour

            The existing "Attach screenshot" module from JIRA is not available in the Customer Portal view of service desk.

            h3. Expected behaviour

            Even though there is an "Attachments" link, the "Attach screenshot" module is way faster than the process of generating the screenshot and then uploading it into the ticket.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-881].
              {panel}

            h3. Current behaviour

            The existing "Attach screenshot" module from JIRA is not available in the Customer Portal view of service desk.

            h3. Expected behaviour

            Even though there is an "Attachments" link, the "Attach screenshot" module is way faster than the process of generating the screenshot and then uploading it into the ticket.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-881 [ JSDCLOUD-881 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602189 ] New: JSD Bug Workflow v4 [ 1614855 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Attachments [ 44401 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398244 ] New: JSD Bug Workflow v2 [ 1602189 ]

              Unassigned Unassigned
              pschaff Pietro Schaff (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: