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  1. Jira Service Management Data Center
  2. JSDSERVER-879

System Language is not English before enabling Service Desk, fails to create project

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If the System Language in JIRA is set to German, trying to create a project from Service Desk (ie from the Service Desk dropdown > Create new Service Desk) will fail.

      To reproduce:

      1. Create fresh install of JIRA with new database
      2. Change system language to German (profile language can be English)
      3. Enter JSD license
      4. Should fail creating the Welcome Service Desk and any other time you try to create a new Service Desk

      workaround
      Switch the language to English to create atleast 1 Service Desk, and will then work.

          Form Name

            [JSDSERVER-879] System Language is not English before enabling Service Desk, fails to create project

            Key Performance Consulting added a comment -

            Same problem with 2.0.2.

            Key Performance Consulting added a comment - Same problem with 2.0.2.

            Akira Higuchi added a comment -

            HI, Matthew.

            I could reproduce this problem with Service Desk 2.0.4. Could you update Affects Version/s ?

            Best Regards.

            Akira Higuchi added a comment - HI, Matthew. I could reproduce this problem with Service Desk 2.0.4. Could you update Affects Version/s ? Best Regards.

              mmcmahon Matthew McMahon (Inactive)
              mmcmahon Matthew McMahon (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: