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Bug
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Resolution: Fixed
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Low
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2.0-OD-02
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
If the System Language in JIRA is set to German, trying to create a project from Service Desk (ie from the Service Desk dropdown > Create new Service Desk) will fail.
It will fail with one of the two following messages:
There was a problem creating Queue configurations for this new Service Desk
or if you switch the language to English, then back to German. No error will be displayed, your project will be created, but the creation box won't be dismissed properly.
The logs will show the following error:
2014-08-12 18:28:03.447144500 com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create or update issue: ExternalIssue{externalId=null, summary=Create a customer request, issueType=10100}
2014-08-12 18:28:03.447153500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:903)
2014-08-12 18:28:03.447154500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:764)
2014-08-12 18:28:03.447156500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:390)
2014-08-12 18:28:03.447157500 at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
2014-08-12 18:28:03.447158500 at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:111)
2014-08-12 18:28:03.447162500 at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:98)
2014-08-12 18:28:03.447163500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2014-08-12 18:28:03.447164500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
2014-08-12 18:28:03.447165500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
2014-08-12 18:28:03.447167500 at java.lang.reflect.Method.invoke(Method.java:597)
2014-08-12 18:28:03.447168500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
2014-08-12 18:28:03.447169500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
2014-08-12 18:28:03.447169500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
2014-08-12 18:28:03.447172500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447173500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
2014-08-12 18:28:03.447176500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
2014-08-12 18:28:03.447177500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447178500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
2014-08-12 18:28:03.447180500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
2014-08-12 18:28:03.447181500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447182500 at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
2014-08-12 18:28:03.447188500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447189500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
2014-08-12 18:28:03.447190500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
2014-08-12 18:28:03.447192500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447193500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
2014-08-12 18:28:03.447193500 at $Proxy4366.createSampleData(Unknown Source)
2014-08-12 18:28:03.447194500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedIssueCreationService.createDefaultIssues(GettingStartedIssueCreationService.scala:34)
2014-08-12 18:28:03.447195500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9$$anonfun$apply$10.apply(GettingStartedService.scala:135)
2014-08-12 18:28:03.447196500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9$$anonfun$apply$10.apply(GettingStartedService.scala:132)
2014-08-12 18:28:03.447198500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447198500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447200500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9.apply(GettingStartedService.scala:132)
2014-08-12 18:28:03.447201500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9.apply(GettingStartedService.scala:124)
2014-08-12 18:28:03.447203500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447203500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447203500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:124)
2014-08-12 18:28:03.447205500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:120)
2014-08-12 18:28:03.447206500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447208500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447208500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:120)
2014-08-12 18:28:03.447209500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:117)
2014-08-12 18:28:03.447211500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447211500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447212500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:117)
2014-08-12 18:28:03.447213500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:114)
2014-08-12 18:28:03.447216500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447216500 at scalaz.Success.flatMap(Validation.scala:347)
..
2014-08-12 18:28:03.447511500 Caused by: com.atlassian.jira.plugins.importer.imports.csv.ImportException: Issue type [ IT Help ] is not in the project [ EEEEE ] Issue Type Schema.Please use Default Schema in the destination Project or add it manually before import
2014-08-12 18:28:03.447512500 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.preFilterIssueType(ExternalUtils.java:635)
2014-08-12 18:28:03.447516500 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.convertExternalIssueToIssue(ExternalUtils.java:450)
2014-08-12 18:28:03.447517500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:880)
2014-08-12 18:28:03.447518500 ... 291 more
workaround
Use JIRA's 'Create Project' dropdown instead of Service Desk, and select the 'Service Desk' template.
or
Switch the language to English.
- is superseded by
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- Closed
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- relates to
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- Closed
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- was cloned as
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DESK-3492 Failed to load
Same problem with the french language.... same workaround