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  1. Jira Service Management Data Center
  2. JSDSERVER-8645

Insight CSV import ignore text surrounded by <> characters when target attribute is of type TextArea

      Issue Summary

      Insight CSV import ignore text surrounded by <> characters when target attribute is of type TextArea

      Steps to Reproduce

      1. Setup a CSV import in an Insight schema.
      2. In one attribute value in the source csv insert some text surrounded by <> characters. Ex. this is <a test> for attribute text area.
      3. In the object type mapping of the CSV import map the above attribute to a TextArea attribute.
      4. Launch the sync and observe that the text inside <> has not been imported:

      Please note that this only happen in the 0$ version of Insight (previous and latest 8.7.12).

      In the Insight bundled version with JSM (ex. latest 9.0.12) the text is successfully imported:

      This happen with both , and ; delimiters.

      Expected Results

      text within <> should be imported together with <>.

      Actual Results

      text surrounded by <> is just ignored (and <> chars too).

      Workaround

      Currently there is no known workaround for this behavior apart from purging the source file from <> characters.

          Form Name

            [JSDSERVER-8645] Insight CSV import ignore text surrounded by <> characters when target attribute is of type TextArea

            Sam Xu added a comment - - edited

            Fixed on $0 Insight versions 8.9.1.

            Sam Xu added a comment - - edited Fixed on $0 Insight versions 8.9.1.

            One thing to add: when I do a filter search it seams like the text string between < and > actually is in the database but not just showed in the GUI. So I may search for it but I can not see it.

            Anna Nilsson added a comment - One thing to add: when I do a filter search it seams like the text string between < and > actually is in the database but not just showed in the GUI. So I may search for it but I can not see it.

              Unassigned Unassigned
              tmarchionni@atlassian.com Tiziana Marchionni
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: