Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-85

Allow license sits for customers

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 2.0
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Status

      Thanks for all the feedback and comments on this suggestion. I am happy to announce that as of JIRA Service Desk 2.0 launched last week, you can now purchase JIRA Service Desk based on the agents on your team. Each agent can serve unlimited customers. Whether you serve 100 or 100,000, customers are free.

      For more details about the new pricing, please refer to our blog at: http://blogs.atlassian.com/2014/09/introducing-jira-service-desk-2-0/

      Edwin Wong
      Group Product Manager, Service Desk

      In a scenario where I have a team of 100 people, but around 500 customers, JIRA Service Desk is not exactly the best fit due to licensing policy as I would have to purchase sits for those 500 customers too.

      It would be awesome having a licensing policy similar to Zendesk's. Where there are sits just for the customers, and you don't pay much more for those.
      Of course, those users would only be able to create issues and comment on it.

          Form Name

            [JSDSERVER-85] Allow license sits for customers

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011594 ] New: JAC Suggestion Workflow 3 [ 3649084 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664664 ] New: JAC Suggestion Workflow [ 3011594 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325496 ] New: Confluence Workflow - Public Facing v4 [ 2664664 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053396 ] New: JSD Suggestion Workflow - TEMP [ 2325496 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048489 ] New: JSD Suggestion Workflow [ 2053396 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280647 ] New: JSD Suggestion Workflow - TEMP [ 2048489 ]
            jonah (Inactive) made changes -
            Description Original: {panel:title=Status|borderStyle=solid}
            Thanks for all the feedback and comments on this suggestion. I am happy to announce that as of JIRA Service Desk 2.0 launched last week, you can now purchase JIRA Service Desk based on the agents on your team. Each agent can serve unlimited customers. Whether you serve 100 or 100,000, customers are free.

            For more details about the new pricing, please refer to our blog at: http://blogs.atlassian.com/2014/09/introducing-jira-service-desk-2-0/

            Edwin Wong
            Group Product Manager, Service Desk
            {panel}

            In a scenario where I have a team of 100 people, but around 500 customers, JIRA Service Desk is not exactly the best fit due to licensing policy as I would have to purchase sits for those 500 customers too.

            It would be awesome having a licensing policy similar to Zendesk's. Where there are sits just for the customers, and you don't pay much more for those.
            Of course, those users would only be able to create issues and comment on it.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-85].
              {panel}

            {panel:title=Status|borderStyle=solid}
            Thanks for all the feedback and comments on this suggestion. I am happy to announce that as of JIRA Service Desk 2.0 launched last week, you can now purchase JIRA Service Desk based on the agents on your team. Each agent can serve unlimited customers. Whether you serve 100 or 100,000, customers are free.

            For more details about the new pricing, please refer to our blog at: http://blogs.atlassian.com/2014/09/introducing-jira-service-desk-2-0/

            Edwin Wong
            Group Product Manager, Service Desk
            {panel}

            In a scenario where I have a team of 100 people, but around 500 customers, JIRA Service Desk is not exactly the best fit due to licensing policy as I would have to purchase sits for those 500 customers too.

            It would be awesome having a licensing policy similar to Zendesk's. Where there are sits just for the customers, and you don't pay much more for those.
            Of course, those users would only be able to create issues and comment on it.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-85 [ JSDCLOUD-85 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: tdo New: affects-cloud tdo
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 562491 ] New: JSD Suggestion Workflow [ 1280647 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              e6e605df0c5c Luzia Mendes [Arcatech]
              Votes:
              104 Vote for this issue
              Watchers:
              84 Start watching this issue

                Created:
                Updated:
                Resolved: