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  1. Jira Service Management Data Center
  2. JSDSERVER-854

Email previews indicate issue is resolved during multiple non-resolved statuses

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      We recently upgraded to Service Desk 2.0.2. Since that time, we noticed that when Outlook displays a few "preview" lines to the email messages, the preview lines indicate that the issue has been resolved for statuses that are not "Resolved".

      Upon further inspection, we confirmed that in the HTML source of the message the word "Resolved" does show up towards the top of the message. My hunch is that there is a minor bug that places the wrong status in one part of the multi-part message.

        1. Issue Status in Preview-1.png
          Issue Status in Preview-1.png
          131 kB

            [JSDSERVER-854] Email previews indicate issue is resolved during multiple non-resolved statuses

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305050 ] New: JAC Bug Workflow v3 [ 3125913 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            V (Inactive) made changes -
            Resolution New: Obsolete [ 11 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]

            V (Inactive) added a comment -

            Hi All,

            Update: This defect affects a version of JIRA Service Desk that we no longer support, so we will be closing this. We encourage you to upgrade to the latest version of JIRA Service Desk, so you and your team can benefit from all the new and improved features.

            If you continue to see this issue, please feel free to comment/ create a new ticket.

            Thank you,

            The JIRA Service Desk Team

            V (Inactive) added a comment - Hi All, Update: This defect affects a version of JIRA Service Desk that we no longer support, so we will be closing this. We encourage you to upgrade to the latest version of JIRA Service Desk, so you and your team can benefit from all the new and improved features. If you continue to see this issue, please feel free to comment/ create a new ticket. Thank you, The JIRA Service Desk Team
            Bartosz Ornatowski made changes -
            Labels Original: affects-server New: affects-server pm
            SET Analytics Bot made changes -
            UIS New: 1
            Bugfix Automation Bot made changes -
            UIS Original: 1
            Bugfix Automation Bot made changes -
            UIS New: 1
            Bugfix Automation Bot made changes -
            UIS Original: 1
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058971 ] New: JSD Bug Workflow v5 - TEMP [ 2305050 ]

              Unassigned Unassigned
              664f0d27baf2 Damon Morda
              Affected customers:
              3 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: