Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-854

Email previews indicate issue is resolved during multiple non-resolved statuses

    XMLWordPrintable

Details

    Description

      We recently upgraded to Service Desk 2.0.2. Since that time, we noticed that when Outlook displays a few "preview" lines to the email messages, the preview lines indicate that the issue has been resolved for statuses that are not "Resolved".

      Upon further inspection, we confirmed that in the HTML source of the message the word "Resolved" does show up towards the top of the message. My hunch is that there is a minor bug that places the wrong status in one part of the multi-part message.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              664f0d27baf2 Damon Morda
              Votes:
              3 Vote for this issue
              Watchers:
              12 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync