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  1. Jira Service Management Data Center
  2. JSDSERVER-8491

Insight Automation does not take action when IF condition is met via bulk delete


      Issue Summary

      Insight automation fails to take action when triggered by any bulk operation viz., Object Import, Bulk Delete etc.

      Please review the steps to reproduce to understand the issue better.

      Steps to Reproduce

      1. Create new objects via Insight GUI
      2. Configure Insight Automation with Rest execution on object Delete from Insight
      3. via Insight GUI delete created objects using Bulk Action
      4. bulk action don't execute any REST request (GET/POST/DELETE) to ex. remotesystemAPI

      Expected Results

      Automation is triggered whenever there is a matching condition found.

      Actual Results

      Automation gets triggered but the "then" action is not taken. We kind of understand why this could be happening.

      Few attributes like (affected products, Metrics) are getting updates either after several minutes or hours after the object is created (as part of the import). The attributes are not updated as part of object creation. Since the 'if condition' is triggered only during the create event and not the update event, we are not seeing JIRA tickets created.


      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Unassigned Unassigned
            amukkamala Aditya M
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