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  1. Jira Service Management Data Center
  2. JSDSERVER-8455

Allow the configuration of email templates in Assets

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      Problem Definition

      Currently, when using Assets automation to send email notification action, the email template is not configurable.

      By default, it includes the Object, Reason, Matched and Message field - see the screenshot below.

      Suggested Solution

      Allow administrators to configure the email template. For example, remove the Reason and Matched fields.

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          Form Name

            [JSDSERVER-8455] Allow the configuration of email templates in Assets

            Carmen Nadeau added a comment -

            We are using user Assets and need to send them an email when some events happen. We don't want to include many elements that are present in the template and need to be able to modify the template.

            Carmen Nadeau added a comment - We are using user Assets and need to send them an email when some events happen. We don't want to include many elements that are present in the template and need to be able to modify the template.

            Amy Martin added a comment -

            Any update on this one? We can't create Automation within the project to use Insight objects, but the Insight Automation is not practical for users. 

            Amy Martin added a comment - Any update on this one? We can't create Automation within the project to use Insight objects, but the Insight Automation is not practical for users. 

            hajar tougari added a comment -

            We were wondering if there are some updates about this Topic

            hajar tougari added a comment - We were wondering if there are some updates about this Topic

            hajar tougari added a comment - - edited

            Suggested Solution

            Allow administrators to configure the email template. For example, remove the Reason and Matched fields.

            We're really need this option asap, because we integrate Insight in our current process

            hajar tougari added a comment - - edited Suggested Solution Allow administrators to configure the email template. For example, remove the Reason and Matched fields. We're really need this option asap, because we integrate Insight in our current process

              Unassigned Unassigned
              cchan Chung Park Chan
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                Created:
                Updated: