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Bug
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Resolution: Fixed
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Low
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None
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4.15.0
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8.15
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1
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Severity 2 - Major
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1
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Atlassian Update – 28 Sep 2021
Hi everyone,
Thank you for your interest in this issue.
This has now been resolved with the latest available version of Statuspage for Jira Service Management (0.3.9).
Kind regards,
Jira Service Management, Server & Data Center
Issue Summary
The latest available version for Statuspage for Jira Service Management (0.3.8) is not compatible with Jira Core 8.14.2+ and JSM 4.12+ versions, and can cause customer portal pages to break (see this KB article for more information
Steps to Reproduce
- Install Jira Core 8.15.1 + Jira Service Management 4.15.1
- Install Statuspage for Jira Service Management 0.3.8 and configure alerts for existing portals
- Try creating an issue at a customer portal
Expected Results
The issue form is populated without errors
Actual Results
A Failed to load resources required to render the feature. Please try refreshing the page message is displayed.
Workaround
- Refreshing the page addresses this behavior temporarily, though the behavior happens again when accessing a customer portal again
- Disable Statuspage for Jira Service Management 0.3.8 through Administration > Manage Apps
- is related to
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JSDSERVER-16073 Integrate System Status into the Customer Portal
- Gathering Interest
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