• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 4.15.0
• Component/s: Customer Portal
• Labels:

  • lts-blocker
  • lts820
  • pse-request
  • statuspage

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   07/Jul/2021 4:49 PM

2. 

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3. 

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[JSDSERVER-8417] Statuspage for Jira Service Management is not compatible with Jira 8.14.2+, breaking customer portal pages

Patrick Turbett made changes - 07/Mar/2025 1:54 PM

Link

New: This issue is related to JSDSERVER-16073 [ JSDSERVER-16073 ]

Andriy Yakovlev [Atlassian] made changes - 18/Aug/2022 2:18 PM

Remote Link

Original: This issue links to "Page (Confluence)" [ 673868 ]

Andriy Yakovlev [Atlassian] made changes - 18/Aug/2022 2:09 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 673868 ]

Collapse comment: Charlie Marriott added a comment - 28/Sep/2021 6:59 AM

Charlie Marriott added a comment - 28/Sep/2021 6:59 AM

Atlassian Update – 28 Sep 2021

Hi everyone,

Thank you for your interest in this issue.

This has now been resolved with the latest available version of Statuspage for Jira Service Management (0.3.9).

Kind regards,

Jira Service Management, Server & Data Center

Expand comment: Charlie Marriott added a comment - 28/Sep/2021 6:59 AM

Charlie Marriott added a comment - 28/Sep/2021 6:59 AM Atlassian Update – 28 Sep 2021 Hi everyone, Thank you for your interest in this issue. This has now been resolved with the latest available version of Statuspage for Jira Service Management (0.3.9). Kind regards, Jira Service Management, Server & Data Center

Charlie Marriott made changes - 28/Sep/2021 6:58 AM

Description

Original: h3. Issue Summary The latest available version for [Statuspage for Jira Service Management|https://marketplace.atlassian.com/apps/1216079/statuspage-for-jira-service-management] (0.3.8) is not compatible with Jira Core 8.14.2+ and JSM 4.12+ versions, and can cause customer portal pages to break (see [this|https://confluence.atlassian.com/display/JIRAKB/Statuspage+can+break+customer+portal+pages+when+incompatible+with+Jira+Core] KB article for more information h3. Steps to Reproduce  # Install Jira Core 8.15.1 + Jira Service Management 4.15.1  # Install Statuspage for Jira Service Management 0.3.8 and configure alerts for existing portals # Try creating an issue at a customer portal h3. Expected Results The issue form is populated without errors h3. Actual Results A *Failed to load resources required to render the feature. Please try refreshing the page* message is displayed. h3. Workaround * Refreshing the page addresses this behavior temporarily, though the behavior happens again when accessing a customer portal again * Disable Statuspage for Jira Service Management 0.3.8 through {{Administration > Manage Apps}}

New: {panel:title=Atlassian Update – 28 Sep 2021|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, Thank you for your interest in this issue. This has now been resolved with the latest available version of [Statuspage for Jira Service Management|https://marketplace.atlassian.com/apps/1216079/statuspage-for-jira-service-management?tab=overview&hosting=datacenter] (0.3.9). Kind regards, Jira Service Management, Server & Data Center {panel} h3. Issue Summary The latest available version for [Statuspage for Jira Service Management|https://marketplace.atlassian.com/apps/1216079/statuspage-for-jira-service-management] (0.3.8) is not compatible with Jira Core 8.14.2+ and JSM 4.12+ versions, and can cause customer portal pages to break (see [this|https://confluence.atlassian.com/display/JIRAKB/Statuspage+can+break+customer+portal+pages+when+incompatible+with+Jira+Core] KB article for more information h3. Steps to Reproduce  # Install Jira Core 8.15.1 + Jira Service Management 4.15.1  # Install Statuspage for Jira Service Management 0.3.8 and configure alerts for existing portals # Try creating an issue at a customer portal h3. Expected Results The issue form is populated without errors h3. Actual Results A *Failed to load resources required to render the feature. Please try refreshing the page* message is displayed. h3. Workaround * Refreshing the page addresses this behavior temporarily, though the behavior happens again when accessing a customer portal again * Disable Statuspage for Jira Service Management 0.3.8 through {{Administration > Manage Apps}}

Guillaume (Inactive) made changes - 28/Sep/2021 6:55 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

SET Analytics Bot made changes - 24/Sep/2021 2:33 AM

UIS

Original: 0

New: 1

Collapse comment: Alex Gallien added a comment - 23/Sep/2021 7:31 PM

Alex Gallien added a comment - 23/Sep/2021 7:31 PM

A native integration with JSM was a big selling point of StatusPage for us vs competitors. This bug is very disappointing, as we have to disable part of our incident management process if we want to continue to upgrade Jira.

Expand comment: Alex Gallien added a comment - 23/Sep/2021 7:31 PM

Alex Gallien added a comment - 23/Sep/2021 7:31 PM A native integration with JSM was a big selling point of StatusPage for us vs competitors. This bug is very disappointing, as we have to disable part of our incident management process if we want to continue to upgrade Jira.

Bugfix Automation Bot made changes - 23/Sep/2021 6:31 AM

Support reference count

Original: 2

New: 1

Guillaume (Inactive) made changes - 08/Aug/2021 11:14 PM

Status

Original: In Progress [ 3 ]

New: Waiting for Release [ 12075 ]

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