• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 4.15.0
• Component/s: Customer Portal
• Labels:

  • lts-blocker
  • lts820
  • pse-request
  • statuspage

1. Screen Shot 2021-07-07 at 13.47.54.png

   07/Jul/2021 4:49 PM

   270 kB

   Rodrigo Rosa

2. Screen Shot 2021-07-07 at 13.48.08.png

   07/Jul/2021 4:48 PM

   35 kB

   Rodrigo Rosa

3. Screen Shot 2021-07-07 at 13.49.57.png

   07/Jul/2021 4:50 PM

   79 kB

   Rodrigo Rosa

[JSDSERVER-8417] Statuspage for Jira Service Management is not compatible with Jira 8.14.2+, breaking customer portal pages

Patrick Turbett made changes - 07/Mar/2025 1:54 PM

Link

New: This issue is related to JSDSERVER-16073 [ JSDSERVER-16073 ]

Andriy Yakovlev [Atlassian] made changes - 18/Aug/2022 2:18 PM

Remote Link

Original: This issue links to "Page (Confluence)" [ 673868 ]

Andriy Yakovlev [Atlassian] made changes - 18/Aug/2022 2:09 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 673868 ]

Charlie Marriott made changes - 28/Sep/2021 6:58 AM

Description

Original: h3. Issue Summary The latest available version for [Statuspage for Jira Service Management|https://marketplace.atlassian.com/apps/1216079/statuspage-for-jira-service-management] (0.3.8) is not compatible with Jira Core 8.14.2+ and JSM 4.12+ versions, and can cause customer portal pages to break (see [this|https://confluence.atlassian.com/display/JIRAKB/Statuspage+can+break+customer+portal+pages+when+incompatible+with+Jira+Core] KB article for more information h3. Steps to Reproduce  # Install Jira Core 8.15.1 + Jira Service Management 4.15.1  # Install Statuspage for Jira Service Management 0.3.8 and configure alerts for existing portals # Try creating an issue at a customer portal h3. Expected Results The issue form is populated without errors h3. Actual Results A *Failed to load resources required to render the feature. Please try refreshing the page* message is displayed. h3. Workaround * Refreshing the page addresses this behavior temporarily, though the behavior happens again when accessing a customer portal again * Disable Statuspage for Jira Service Management 0.3.8 through {{Administration > Manage Apps}}

New: {panel:title=Atlassian Update – 28 Sep 2021|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, Thank you for your interest in this issue. This has now been resolved with the latest available version of [Statuspage for Jira Service Management|https://marketplace.atlassian.com/apps/1216079/statuspage-for-jira-service-management?tab=overview&hosting=datacenter] (0.3.9). Kind regards, Jira Service Management, Server & Data Center {panel} h3. Issue Summary The latest available version for [Statuspage for Jira Service Management|https://marketplace.atlassian.com/apps/1216079/statuspage-for-jira-service-management] (0.3.8) is not compatible with Jira Core 8.14.2+ and JSM 4.12+ versions, and can cause customer portal pages to break (see [this|https://confluence.atlassian.com/display/JIRAKB/Statuspage+can+break+customer+portal+pages+when+incompatible+with+Jira+Core] KB article for more information h3. Steps to Reproduce  # Install Jira Core 8.15.1 + Jira Service Management 4.15.1  # Install Statuspage for Jira Service Management 0.3.8 and configure alerts for existing portals # Try creating an issue at a customer portal h3. Expected Results The issue form is populated without errors h3. Actual Results A *Failed to load resources required to render the feature. Please try refreshing the page* message is displayed. h3. Workaround * Refreshing the page addresses this behavior temporarily, though the behavior happens again when accessing a customer portal again * Disable Statuspage for Jira Service Management 0.3.8 through {{Administration > Manage Apps}}

Guillaume (Inactive) made changes - 28/Sep/2021 6:55 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

SET Analytics Bot made changes - 24/Sep/2021 2:33 AM

UIS

Original: 0

New: 1

Bugfix Automation Bot made changes - 23/Sep/2021 6:31 AM

Support reference count

Original: 2

New: 1

Guillaume (Inactive) made changes - 08/Aug/2021 11:14 PM

Status

Original: In Progress [ 3 ]

New: Waiting for Release [ 12075 ]

Guillaume (Inactive) made changes - 08/Aug/2021 11:14 PM

Assignee

New: Guillaume [ 11483abddbe2 ]

Guillaume (Inactive) made changes - 08/Aug/2021 11:14 PM

Status

Original: Short Term Backlog [ 12074 ]

New: In Progress [ 3 ]

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