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  1. Jira Service Management Data Center
  2. JSDSERVER-8406

UTF-8 encoding does not work as expected for special characters while exporting the objects.

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    • Icon: Bug Bug
    • Resolution: Duplicate
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    • None
    • 4.16.0
    • Assets - Core experiences
    • None

      Issue Summary

      UTF-8 encoding does not work as expected for Spanish words while exporting the objects.

      Affected Version : 8.7.10

      Steps to Reproduce

      1. Create an object schema with few objects.
      2. Create an attribute with text type.
      3. Put a value for the text type attribute with some Spanish words like información.
      4. View the object. It will display the correct value as below 
      5. Export the objects with the following settings in a CSV:

      Expected Results

      All the "Spanish" words should be displayed correctly.

      Actual Results

      The CSV results show the weird characters as below:

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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        3. image-2021-09-03-14-57-41-437.png
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        4. Insight_-_Jira.jpg
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        5. Insight_-_Jira-1.jpg
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        6. reproducible in Excel.png
          reproducible in Excel.png
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        7. screenshot-1.png
          screenshot-1.png
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          Form Name

            [JSDSERVER-8406] UTF-8 encoding does not work as expected for special characters while exporting the objects.

            No work has yet been logged on this issue.

              a96407187058 Jean-Baptiste Prat-Espouey
              kmehta Krina
              Affected customers:
              4 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: