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  1. Jira Service Management Data Center
  2. JSDSERVER-8389

Comments that have paths do not render correctly, on customer portal

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 4.15.0, 4.16.0
    • Customer Portal
    • None

      Issue Summary

      If a user accesses the customer portal and adds a comment, on an existing issue, that contains "\", the saved comment is different from the typed.

      If the user adds the same comment on the project, the comment is correctly rendered.

      Steps to Reproduce

      1. Access the customer portal
      2. Create a comment on an issue that contains "\": 
        C:\Test\Example

      Expected Results

      The comment is correctly rendered. 

      Actual Results

      The comment is saved in a different way: 

      C:\\Test
Exemple

      Workaround

      No workaround.

            [JSDSERVER-8389] Comments that have paths do not render correctly, on customer portal

            Benjamin Suess made changes -
            Link New: This issue duplicates JSDSERVER-7212 [ JSDSERVER-7212 ]
            Benjamin Suess made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            server-jirasync-bot made changes -
            Status Original: Needs Triage [ 10030 ] New: Long Term Backlog [ 12073 ]
            server-jirasync-bot made changes -
            Status Original: Gathering Impact [ 12072 ] New: Needs Triage [ 10030 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Dominic Brodowski made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Dominic Brodowski made changes -
            Attachment Original: image-2021-06-15-12-14-19-090.png [ 405587 ]
            Dominic Brodowski made changes -
            Attachment Original: image-2021-06-15-12-13-48-994.png [ 405586 ]
            Dominic Brodowski made changes -
            Attachment Original: image-2021-06-15-12-15-33-208.png [ 405588 ]

              Unassigned Unassigned
              a4d87f7c6c2a Guilherme A
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: