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  1. Jira Service Management Data Center
  2. JSDSERVER-8389

Comments that have paths do not render correctly, on customer portal

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • None
    • 4.15.0, 4.16.0
    • Customer Portal
    • None

    Description

      Issue Summary

      If a user accesses the customer portal and adds a comment, on an existing issue, that contains "\", the saved comment is different from the typed.

      If the user adds the same comment on the project, the comment is correctly rendered.

      Steps to Reproduce

      1. Access the customer portal
      2. Create a comment on an issue that contains "\":
        C:\Test\Example

      Expected Results

      The comment is correctly rendered. 

      Actual Results

      The comment is saved in a different way: 

      C:\\Test
      Exemple
      

      Workaround

      No workaround.

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              Unassigned Unassigned
              a4d87f7c6c2a Guilherme A
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              Dates

                Created:
                Updated:
                Resolved:

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