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  1. Jira Service Management Data Center
  2. JSDSERVER-7212

Double slash on the customer portal when using wiki editor

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.15.0
    • Customer Portal

      Issue Summary

      In Jira Service Management 4.15, the Wiki Editor was introduced in the description field, however, it does not seem to work correctly with slashes, creating double slashes and breaking the formation of the description field.

      Steps to Reproduce

      1. Navigate to the customer portal and select a request
      2. Fill the description field with some data following with slashes. 
      3. Create the request

      Expected Results

      The description field preserves the same formatting configuration:

      Actual Results

      The description field will show duplicate slashes and broken formatting:

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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            [JSDSERVER-7212] Double slash on the customer portal when using wiki editor

            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955245 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Benjamin Suess made changes -
            Link New: This issue is duplicated by JSDSERVER-8389 [ JSDSERVER-8389 ]
            Benjamin Suess made changes -
            Status Original: Short Term Backlog [ 12074 ] New: Gathering Impact [ 12072 ]
            Benjamin Suess made changes -
            Link New: This issue is resolved by JRASERVER-77458 [ JRASERVER-77458 ]
            Benjamin Suess made changes -
            Status Original: Long Term Backlog [ 12073 ] New: Short Term Backlog [ 12074 ]

              Unassigned Unassigned
              7d74d3b1a350 Rodrigo Jose Zaparoli
              Affected customers:
              6 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated: