Agent's "Issues in progress" queue does not return issues for upper cased users

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      Steps to Reproduce
      Create a user with upper case letter (e.g. UpperUser)
      Assign a newly created service desk request to the user
      Check the People > Agents page of the Service Desk portal

      Expected Results
      UpperUser has have one ticket in progress

      Actual Results
      UpperUser remains with 0 issues in progress

      Workaround:

      • Edit the username to lowercase

              Assignee:
              Unassigned
              Reporter:
              Marcus Silveira
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: