Agent's "Issues in progress" queue doesn't show the correct issues

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      On /servicedesk/agent/DESK/people/agents this 3 scenarios could happen:

      • User with Capital letters appears to have no issues assigned. JSD-838
      • Renamed username appears to have no issues assigned.
      • Renamed users to a previous username have their issues summed to someone else.

      Workaround:

      • For users with Capital Letters on the username, change the username to lowercase. See JSD-838
      • For renamed users, change the username back to the previous username.

              Assignee:
              Unassigned
              Reporter:
              Mauro Badii (Inactive)
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                Created:
                Updated:
                Resolved: