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  1. Jira Service Management Cloud
  2. JSDCLOUD-5105

Agent's "Issues in progress" queue doesn't show the correct issues

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    Description

      On /servicedesk/agent/DESK/people/agents this 3 scenarios could happen:

      • User with Capital letters appears to have no issues assigned. JSD-838
      • Renamed username appears to have no issues assigned.
      • Renamed users to a previous username have their issues summed to someone else.

      Workaround:

      • For users with Capital Letters on the username, change the username to lowercase. See JSD-838
      • For renamed users, change the username back to the previous username.

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          causes

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-838 Agent's "Issues in progress" queue does not return issues for upper cased users

          • Low - Low priority issues
          • Closed

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              Unassigned Unassigned
              mfernandezbadii Mauro Badii
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                Updated:
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