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  1. Jira Service Management Data Center
  2. JSDSERVER-813

OTRS import

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Getting Started
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a system administrator I need to migrate (import) our current OTRS installation to Jira Service Desk (just like other importers you made for your other products: Wikis to Confluence or many issue trackers to Jira) to retain old tickets for historical reasons, import customers, configs, etc.

            [JSDSERVER-813] OTRS import

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012080 ] New: JAC Suggestion Workflow 3 [ 3651047 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664213 ] New: JAC Suggestion Workflow [ 3012080 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324019 ] New: Confluence Workflow - Public Facing v4 [ 2664213 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052564 ] New: JSD Suggestion Workflow - TEMP [ 2324019 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048057 ] New: JSD Suggestion Workflow [ 2052564 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279791 ] New: JSD Suggestion Workflow - TEMP [ 2048057 ]
            jonah (Inactive) made changes -
            Description Original: As a system administrator I need to migrate (import) our current OTRS installation to Jira Service Desk (just like other importers you made for your other products: Wikis to Confluence or many issue trackers to Jira) to retain old tickets for historical reasons, import customers, configs, etc.


            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-813].
              {panel}

            As a system administrator I need to migrate (import) our current OTRS installation to Jira Service Desk (just like other importers you made for your other products: Wikis to Confluence or many issue trackers to Jira) to retain old tickets for historical reasons, import customers, configs, etc.


            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-813 [ JSDCLOUD-813 ]

              Unassigned Unassigned
              e1a5d89a95d5 Stefano Coletta
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              13 Vote for this issue
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              8 Start watching this issue

                Created:
                Updated:
                Resolved: