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  1. Jira Service Management Data Center
  2. JSDSERVER-813

OTRS import

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a system administrator I need to migrate (import) our current OTRS installation to Jira Service Desk (just like other importers you made for your other products: Wikis to Confluence or many issue trackers to Jira) to retain old tickets for historical reasons, import customers, configs, etc.

            [JSDSERVER-813] OTRS import

            Charlie Marriott added a comment -
            Atlassian Update – 18 January 2022

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 18 January 2022 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Data Center & Server

            Khai Shaun Ng added a comment -

            Hi Areg,

            I will look into them. Thank you very much!  

            Khai Shaun Ng added a comment - Hi Areg, I will look into them. Thank you very much!  

            Areg Vrtanesyan (Personal) added a comment -

            Hi khaishaun.ng
            I hope this will be helpful
            https://github.com/vrtareg/otrs-to-jsd

            Areg Vrtanesyan (Personal) added a comment - Hi khaishaun.ng I hope this will be helpful https://github.com/vrtareg/otrs-to-jsd

            Areg Vrtanesyan (Work) added a comment -

            Hi Shaun

            I will sanitize it and will put on public repository.

            Areg Vrtanesyan (Work) added a comment - Hi Shaun I will sanitize it and will put on public repository.

            Khai Shaun Ng added a comment - - edited

            Hi Areg, would you mind to share a link to your groovy script that does this? 

            Khai Shaun Ng added a comment - - edited Hi Areg, would you mind to share a link to your groovy script that does this? 

            Areg Vrtanesyan (Work) added a comment -

            I have Groovy Scripts to do this but they are only for Server version and with access to OTRS database.

            Areg Vrtanesyan (Work) added a comment - I have Groovy Scripts to do this but they are only for Server version and with access to OTRS database.

            Hasitha Hettiarachchi added a comment -

            We were planning to move to the service desk from OTRS. But we couldn't find any way to migrate exisiting tickets from OTRS. It would be great if you can progress on this.

            Hasitha Hettiarachchi added a comment - We were planning to move to the service desk from OTRS. But we couldn't find any way to migrate exisiting tickets from OTRS. It would be great if you can progress on this.

              Unassigned Unassigned
              e1a5d89a95d5 Stefano Coletta
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              13 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: