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  1. Jira Service Management Data Center
  2. JSDSERVER-80

Display issue links

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It can be helpful to show issue links to the customer. Not sure if it's good to show him all links or only specific links types which can be set.

      Cases for links would be:

      • Security policy
      • Knowledge base entry
      • Issue link if his problem is a duplicate an another user reported the same problem (e.g. system outage)

            [JSDSERVER-80] Display issue links

            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server New: affects-cloud affects-server ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976198 ]
            SET Analytics Bot made changes -
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            UIS Original: 8 New: 2
            SET Analytics Bot made changes -
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            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012086 ] New: JAC Suggestion Workflow 3 [ 3647138 ]

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
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                Created:
                Updated: