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  1. Jira Service Management Data Center
  2. JSDSERVER-801

Allow customers to view all tickets permissoned for their viewing through Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Suggestion: The point of the service desk is to get people into a friendly customer portal and within that context customers should be able to view all issues they have permissions to view.

          Form Name

            [JSDSERVER-801] Allow customers to view all tickets permissoned for their viewing through Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011529 ] New: JAC Suggestion Workflow 3 [ 3646742 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664470 ] New: JAC Suggestion Workflow [ 3011529 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325064 ] New: Confluence Workflow - Public Facing v4 [ 2664470 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053116 ] New: JSD Suggestion Workflow - TEMP [ 2325064 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048145 ] New: JSD Suggestion Workflow [ 2053116 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280119 ] New: JSD Suggestion Workflow - TEMP [ 2048145 ]
            jonah (Inactive) made changes -
            Description Original: *Suggestion*: The point of the service desk is to get people into a friendly customer portal and within that context customers should be able to view all issues they have permissions to view. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-801].
              {panel}

            *Suggestion*: The point of the service desk is to get people into a friendly customer portal and within that context customers should be able to view all issues they have permissions to view.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-801 [ JSDCLOUD-801 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: pse-request sdt New: affects-cloud pse-request sdt
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 728364 ] New: JSD Suggestion Workflow [ 1280119 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              jgiles@atlassian.com James Giles IV (Inactive)
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              11 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: