Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-778

How can we get "resolve issue","close issue" links in servicedesk customer portal ?

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      for the time now i got two links "add comment","add attachment" links in service desk customer portal,how i have to provide "resolve issue","close issue" links in customer portal....i have given permission "close issue","resolve issue" permissions to both "Service Desk Customer - Portal Access"
      "Project Role (Service Desk Customers)",but still i did not get any links in customer portal.But in Jira he(customer) got all links "close issue","resolve issue" buttons.

          Form Name

            [JSDSERVER-778] How can we get "resolve issue","close issue" links in servicedesk customer portal ?

            Martin Howell made changes -
            Link New: This issue is related to JSDSERVER-12592 [ JSDSERVER-12592 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011826 ] New: JAC Suggestion Workflow 3 [ 3646920 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665275 ] New: JAC Suggestion Workflow [ 3011826 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324769 ] New: Confluence Workflow - Public Facing v4 [ 2665275 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054171 ] New: JSD Suggestion Workflow - TEMP [ 2324769 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049521 ] New: JSD Suggestion Workflow [ 2054171 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279877 ] New: JSD Suggestion Workflow - TEMP [ 2049521 ]
            jonah (Inactive) made changes -
            Description Original: for the time now i got two links "add comment","add attachment" links in service desk customer portal,how i have to provide "resolve issue","close issue" links in customer portal....i have given permission "close issue","resolve issue" permissions to both "Service Desk Customer - Portal Access"
            "Project Role (Service Desk Customers)",but still i did not get any links in customer portal.But in Jira he(customer) got all links "close issue","resolve issue" buttons.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-778].
              {panel}

            for the time now i got two links "add comment","add attachment" links in service desk customer portal,how i have to provide "resolve issue","close issue" links in customer portal....i have given permission "close issue","resolve issue" permissions to both "Service Desk Customer - Portal Access"
            "Project Role (Service Desk Customers)",but still i did not get any links in customer portal.But in Jira he(customer) got all links "close issue","resolve issue" buttons.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-778 [ JSDCLOUD-778 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 727489 ] New: JSD Suggestion Workflow [ 1279877 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              bd2c1268a41f madhu
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: