Charlie Marriott added a comment - 19/Feb/2021 12:50 AM Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

Carla Ann Rowland added a comment - 26/Nov/2019 11:00 PM Hi Joseph,   I feel your response is becoming a common theme at Atlassian. As an Admin I feel we are not being heard and I am tired of having (with all due respect to the vendors) being told the solution is a paid third party solution. The development of the solution to this issue would pay off in dividends for Atlassian's Service desk product; especially since Jira and Service desk are sibling products. Thank you.