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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-2423

Provide easier way to navigate from customer portal to JIRA

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    • UIS:
      2
    • Support reference count:
      6
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently it is possible to navigate from JIRA to the portal, but not from the portal back to JIRA. This suggestion is to add a way for a customer with a JIRA license to navigate from the portal to the JIRA interface.

      • JIRA interface refers to JIRA Core, JIRA Software and JIRA Service Desk when viewing the project through the JIRA project view.
      Example Use Case:

      As a user of JIRA Software as well as JIRA Service Desk. I frequently find myself moving between these two applications. I would like an easy way to navigate between the customer portal and the JIRA interface.

      • Currently there is no navigation from the portal back to JIRA. I find myself going to the URL and removing the Service Desk portion so that I am taken back to JIRA.
      • When working in JIRA Software, I must enter the URL for the Service Desk portal in order to access the portal and create a request. There is no navigation I can use to access the portal. (A workaround is provided below)
      Navigating from JIRA to Customer Portal
      • The Service Desk menu at the top of the JIRA can be used to navigate to the portal (Service Desk > Create Service Desk Request)
      • This menu was removed in JIRA 7. You can use Application Navigator to link to the customer portal URL. JIRA users can then use the application navigator to reach the Service Desk portal.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              tevans Tim Evans (Inactive)
              Votes:
              16 Vote for this issue
              Watchers:
              15 Start watching this issue

                Dates

                Created:
                Updated: