Details
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Bug
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Resolution: Cannot Reproduce
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Low
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None
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4.13.4
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None
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1
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Severity 3 - Minor
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Description
Issue Summary
Customers receives repeated CAPTCHA loop prompts on sign up page for a Jira Service Desk Portal account
Steps to Reproduce
- Click on 'Sign up for an account' in customer portal login page
- Should result in http://localhost:port/jxxx/servicedesk/customer/user/signup
- Entering a valid email address and the correct CAPTCHA will repeat indefinitely in a loop without allowing the Sign up
Issue is not replicable at every attempt, could replicate locally once after multiple attempts
Expected Results
Customers should be able to Sign up on the first attempt
Actual Results
Customers receives repeated CAPTCHA loop prompts on Sign up
Workaround
Workaround1: Delete the browser cookies
User receives repeated CAPTCHA prompts on login to Jira server
Workaround2:
Navigate to ⚙️ → Applications → Configurations → Under 'Public signup' → Choose 'No, customers can just sign up'
Attachments
Issue Links
- relates to
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JSDSERVER-10801 Looping CAPTCHA on public signup via customer portal
- Gathering Impact