Details
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Bug
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Resolution: Unresolved
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Low
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None
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4.13.8, 4.19.0, 4.13.9
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None
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2
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Severity 3 - Minor
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Description
Issue Summary
Looping CAPTCHA on public signup via customer portal
Steps to Reproduce
- Setup public signup for JSM following Enabling public signup and CAPTCHA to the letter.
- Go to http://<jira_base_url>/servicedesk/customer/user/signup and signup
Expected Results
Customers should be able to sign up successfully with the correct CAPTCHA entered.
Actual Results
Customers receive repeated CAPTCHA loop prompts on sign up. No error was observed in the logs. HTTP status code 400 received in the HAR file.
{"errors":[],"reasonKey":"Signup is not currently available","reasonCode":"400"}
Workaround
- Go to Administration ( ) > Applications
- Go to Configuration under JIRA SERVICE MANAGEMENT section
- Choose No, customers can just sign up under Public signup section
Attachments
Issue Links
- is related to
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JSDSERVER-7371 Customers receives repeated CAPTCHA loop prompts on sign up page for a Jira Service Desk Portal account
- Closed