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  1. Jira Service Management Data Center
  2. JSDSERVER-7345

Keyboard shortcut pasting not working for Description field on Customer Portal

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 4.15.1, 4.16.0
    • Customer Portal
    • None

      Issue Summary

      When trying to paste any text to the Description field on the Portal, the field loses focus and does not paste the text.
      Using the "Right-click > Paste" works.

      The video below demonstrates the issue:
      Firefox.mp4

      Issue reproducible only on Firefox.

      Steps to Reproduce

      1. Access any Customer Portal with the Mozilla Firefox browser.
      2. Create any type of Issue.
      3. Try to paste text in the description by using the keyboard shortcut (Cmd + V or Ctrl + V).

      Expected Results

      The text is pasted normally.

      Actual Results

      The field loses focus and does not paste the text.

      Workaround

      Right-click the description field and choose the Paste option.

        1. Firefox.mp4
          1.35 MB
          Igor Medeiros

            [JSDSERVER-7345] Keyboard shortcut pasting not working for Description field on Customer Portal

            Martin Ma made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Martin Ma made changes -
            Link New: This issue duplicates JSDSERVER-7304 [ JSDSERVER-7304 ]
            Martin Ma made changes -
            Remote Link New: This issue links to "JSDS-8065 (Bulldog)" [ 549488 ]
            Igor Medeiros (Inactive) made changes -
            Summary Original: Shortcut pasting not working on Firefox New: Keyboard shortcut pasting not working for Description field on Customer Portal
            Igor Medeiros (Inactive) created issue -

              Unassigned Unassigned
              c2b49e2414a1 Igor Medeiros (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: