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  1. Jira Service Management Data Center
  2. JSDSERVER-7336

Replying over notification mails, causing attachments unreadable

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 5.17.0
    • 4.8.1
    • Email - Incoming

      Issue Summary

      Replying over notification mails, causing attachments unreadable and this has been observed in the outlook as in the Gmail it's working fine without issues.

      Steps to Reproduce

      1. Configure both outgoing mail & incoming mail
      2. Generate a notification that contains attachments in the message body(those have been copied and pasted)
      3. reply with attachments in the message body by copying and pasting some images

      Expected Results

      A comment should be added to the issue comment section with only the latest message & attachments pasted in the last email response.

      Actual Results

      A comment is getting added to the issue comment section with all attachments even from the previous responses and also the last added attachment is getting added at the end of the comment and also it's becoming un-readable.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              c8bcca445054 Benjamin Suess
              dgedda@atlassian.com Devisree Gedda
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                Created:
                Updated:
                Resolved: