-
Bug
-
Resolution: Fixed
-
Low
-
4.8.1
-
1
-
Severity 3 - Minor
-
Issue Summary
Replying over notification mails, causing attachments unreadable and this has been observed in the outlook as in the Gmail it's working fine without issues.
Steps to Reproduce
- Configure both outgoing mail & incoming mail
- Generate a notification that contains attachments in the message body(those have been copied and pasted)
- reply with attachments in the message body by copying and pasting some images
Expected Results
A comment should be added to the issue comment section with only the latest message & attachments pasted in the last email response.
Actual Results
A comment is getting added to the issue comment section with all attachments even from the previous responses and also the last added attachment is getting added at the end of the comment and also it's becoming un-readable.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
[JSDSERVER-7336] Replying over notification mails, causing attachments unreadable
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Waiting for Release [ 12075 ] | New: Closed [ 6 ] |
| Fix Version/s | New: 5.17.0 [ 107827 ] |
| Status | Original: In Progress [ 3 ] | New: Waiting for Release [ 12075 ] |
| Status | Original: Short Term Backlog [ 12074 ] | New: In Progress [ 3 ] |
| Assignee | New: Benjamin Suess [ c8bcca445054 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Short Term Backlog [ 12074 ] |
| Comment |
[ This appears to be fixed now as we have made improvements to the email attachments handling.
Ensure that you have strip quotes enabled in JSM Email requests settings: !image-2024-05-01-13-56-10-218.png! ] |
| Resolution | Original: Cannot Reproduce [ 5 ] | |
| Status | Original: Closed [ 6 ] | New: Needs Triage [ 10030 ] |
| Attachment | New: image-2024-05-01-13-56-10-218.png [ 456238 ] |
| Resolution | New: Cannot Reproduce [ 5 ] | |
| Status | Original: Short Term Backlog [ 12074 ] | New: Closed [ 6 ] |