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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-7222

Adding and searching of metadata for each request types in Customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Each request type should have the option to create metadata of a request type.

      Suppose if there is Request_type in JSDĀ  for requesting access to various applications and systems. This request_type has 100+ options to select from. And entering all of this data in the description of the request_type is messy. So if a user searched for "Zoom", if this was included in the metadata along with the other 100 applications, the request_type would show up when searched. Instead of having to add all this list to the description.

      The search should work on both the title, description, and back-end populated metadata.

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            Unassigned Unassigned
            9dec92182c8f AviGhosh
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