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  1. Jira Service Management Data Center
  2. JSDSERVER-7221

Sometimes "Help and instructions" section breaks layout in portal

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • 4.19.0
    • 4.15.0, 4.13.4
    • Customer Portal

    Description

      Issue Summary

      When users browses in some environment, "Help and instructions" section breaks the layout in the portal.
      In "Help and instructions" section in portal, the element word-wrap: break-word; in CSS is configured, but sometimes breaking the layout.

      `word-wrap: break-word;` 
      

      Steps to Reproduce

      Browser: Mac Google Chrome 89.0.4389.90(Official Build) (x86_64)
      JSM: Jira Service Management 4.13.4

      Step 1

      Configure "Help and instructions" in the portal with the following sentence

      JiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDesk JiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDesk
      

      Step 2

      Browse portal.

      When changed browser's windows size, sometimes fixed.

      • width: 800px(Bad)
      • width: 750px(Good)

      Expected Results

      • The element `break word` in CSS works correctly without breaking the layout in the portal.

      Actual Results

      • Sometimes "Help and instructions" section breaks the layout in the portal.

      Workaround

      • Change browser window size
      • Change the sentence in "Help and instructions", and avoid using long words.

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              11483abddbe2 Guillaume (Inactive)
              ff3967e4ed5f Ryoji Takata (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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