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Bug
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Resolution: Fixed
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Medium
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4.15.0, 4.13.4
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1
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Severity 3 - Minor
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39
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Issue Summary
When users browses in some environment, "Help and instructions" section breaks the layout in the portal.
In "Help and instructions" section in portal, the element word-wrap: break-word; in CSS is configured, but sometimes breaking the layout.
`word-wrap: break-word;`
Steps to Reproduce
Browser: Mac Google Chrome 89.0.4389.90（Official Build） （x86_64）
JSM: Jira Service Management 4.13.4
Step 1
Configure "Help and instructions" in the portal with the following sentence
JiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDesk JiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDeskJiraServiceDesk
Step 2
Browse portal.
When changed browser's windows size, sometimes fixed.
- width: 800px(Bad)
- width: 750px(Good)
Expected Results
- The element `break word` in CSS works correctly without breaking the layout in the portal.
Actual Results
- Sometimes "Help and instructions" section breaks the layout in the portal.
Workaround
- Change browser window size
- Change the sentence in "Help and instructions", and avoid using long words.
