[JSDSERVER-710] If the System Language is set to German, creating a project from Service Desk Fails

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 2.0-OD-05
Affects Version/s: 2.0-OD-02
Component/s: Project - Create, Delete, Change Type
Labels:

Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

If the System Language in JIRA is set to German, trying to create a project from Service Desk (ie from the Service Desk dropdown > Create new Service Desk) will fail.

It will fail with one of the two following messages:

There was a problem creating Queue configurations for this new Service Desk

or if you switch the language to English, then back to German. No error will be displayed, your project will be created, but the creation box won't be dismissed properly.

The logs will show the following error:

2014-08-12 18:28:03.447144500 com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create or update issue: ExternalIssue{externalId=null, summary=Create a customer request, issueType=10100}
2014-08-12 18:28:03.447153500 	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:903)
2014-08-12 18:28:03.447154500 	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:764)
2014-08-12 18:28:03.447156500 	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:390)
2014-08-12 18:28:03.447157500 	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
2014-08-12 18:28:03.447158500 	at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:111)
2014-08-12 18:28:03.447162500 	at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:98)
2014-08-12 18:28:03.447163500 	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2014-08-12 18:28:03.447164500 	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
2014-08-12 18:28:03.447165500 	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
2014-08-12 18:28:03.447167500 	at java.lang.reflect.Method.invoke(Method.java:597)
2014-08-12 18:28:03.447168500 	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
2014-08-12 18:28:03.447169500 	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
2014-08-12 18:28:03.447169500 	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
2014-08-12 18:28:03.447172500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447173500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
2014-08-12 18:28:03.447176500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
2014-08-12 18:28:03.447177500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447178500 	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
2014-08-12 18:28:03.447180500 	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
2014-08-12 18:28:03.447181500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447182500 	at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
2014-08-12 18:28:03.447188500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447189500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
2014-08-12 18:28:03.447190500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
2014-08-12 18:28:03.447192500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447193500 	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
2014-08-12 18:28:03.447193500 	at $Proxy4366.createSampleData(Unknown Source)
2014-08-12 18:28:03.447194500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedIssueCreationService.createDefaultIssues(GettingStartedIssueCreationService.scala:34)
2014-08-12 18:28:03.447195500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9$$anonfun$apply$10.apply(GettingStartedService.scala:135)
2014-08-12 18:28:03.447196500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9$$anonfun$apply$10.apply(GettingStartedService.scala:132)
2014-08-12 18:28:03.447198500 	at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447198500 	at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447200500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9.apply(GettingStartedService.scala:132)
2014-08-12 18:28:03.447201500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9.apply(GettingStartedService.scala:124)
2014-08-12 18:28:03.447203500 	at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447203500 	at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447203500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:124)
2014-08-12 18:28:03.447205500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:120)
2014-08-12 18:28:03.447206500 	at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447208500 	at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447208500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:120)
2014-08-12 18:28:03.447209500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:117)
2014-08-12 18:28:03.447211500 	at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447211500 	at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447212500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:117)
2014-08-12 18:28:03.447213500 	at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:114)
2014-08-12 18:28:03.447216500 	at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447216500 	at scalaz.Success.flatMap(Validation.scala:347)

..

2014-08-12 18:28:03.447511500 Caused by: com.atlassian.jira.plugins.importer.imports.csv.ImportException: Issue type [ IT Help ] is not in the project [ EEEEE ] Issue Type Schema.Please use Default Schema in the destination Project or add it manually before import
2014-08-12 18:28:03.447512500 	at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.preFilterIssueType(ExternalUtils.java:635)
2014-08-12 18:28:03.447516500 	at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.convertExternalIssueToIssue(ExternalUtils.java:450)
2014-08-12 18:28:03.447517500 	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:880)
2014-08-12 18:28:03.447518500 	... 291 more

workaround
Use JIRA's 'Create Project' dropdown instead of Service Desk, and select the 'Service Desk' template.
or
Switch the language to English.

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deutsch.PNG
21 kB
25/Sep/2014 9:37 AM
Eng.PNG
18 kB
25/Sep/2014 9:37 AM

is superseded by

JSDSERVER-879 System Language is not English before enabling Service Desk, fails to create project

Closed

relates to

JSDCLOUD-710 If the System Language is set to German, creating a project from Service Desk Fails

Closed

was cloned as: DESK-3492 Failed to load

Owen made changes - 27/Mar/2019 5:46 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304816 ]	New: JAC Bug Workflow v3 [ 3125121 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058732 ]

New: JSD Bug Workflow v5 - TEMP [ 2304816 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056069 ]

New: JSD Bug Workflow v5 [ 2058732 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1955497 ]

New: JSD Bug Workflow v5 - TEMP [ 2056069 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615263 ]

New: JSD Bug Workflow v5 [ 1955497 ]

jonah (Inactive) made changes - 02/Apr/2017 11:41 AM

Description

Original: If the System Language in JIRA is set to German, trying to create a project from Service Desk (ie from the Service Desk dropdown > Create new Service Desk) will fail.

It will fail with one of the two following messages:
{quote}
There was a problem creating Queue configurations for this new Service Desk{quote}

or if you switch the language to English, then back to German. No error will be displayed, your project will be created, but the creation box won't be dismissed properly.

The logs will show the following error:
{noformat}
2014-08-12 18:28:03.447144500 com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create or update issue: ExternalIssue{externalId=null, summary=Create a customer request, issueType=10100}
2014-08-12 18:28:03.447153500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:903)
2014-08-12 18:28:03.447154500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:764)
2014-08-12 18:28:03.447156500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:390)
2014-08-12 18:28:03.447157500 at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
2014-08-12 18:28:03.447158500 at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:111)
2014-08-12 18:28:03.447162500 at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:98)
2014-08-12 18:28:03.447163500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2014-08-12 18:28:03.447164500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
2014-08-12 18:28:03.447165500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
2014-08-12 18:28:03.447167500 at java.lang.reflect.Method.invoke(Method.java:597)
2014-08-12 18:28:03.447168500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
2014-08-12 18:28:03.447169500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
2014-08-12 18:28:03.447169500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
2014-08-12 18:28:03.447172500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447173500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
2014-08-12 18:28:03.447176500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
2014-08-12 18:28:03.447177500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447178500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
2014-08-12 18:28:03.447180500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
2014-08-12 18:28:03.447181500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447182500 at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
2014-08-12 18:28:03.447188500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447189500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
2014-08-12 18:28:03.447190500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
2014-08-12 18:28:03.447192500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447193500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
2014-08-12 18:28:03.447193500 at $Proxy4366.createSampleData(Unknown Source)
2014-08-12 18:28:03.447194500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedIssueCreationService.createDefaultIssues(GettingStartedIssueCreationService.scala:34)
2014-08-12 18:28:03.447195500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9$$anonfun$apply$10.apply(GettingStartedService.scala:135)
2014-08-12 18:28:03.447196500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9$$anonfun$apply$10.apply(GettingStartedService.scala:132)
2014-08-12 18:28:03.447198500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447198500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447200500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9.apply(GettingStartedService.scala:132)
2014-08-12 18:28:03.447201500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9.apply(GettingStartedService.scala:124)
2014-08-12 18:28:03.447203500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447203500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447203500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:124)
2014-08-12 18:28:03.447205500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:120)
2014-08-12 18:28:03.447206500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447208500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447208500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:120)
2014-08-12 18:28:03.447209500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:117)
2014-08-12 18:28:03.447211500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447211500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447212500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:117)
2014-08-12 18:28:03.447213500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:114)
2014-08-12 18:28:03.447216500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447216500 at scalaz.Success.flatMap(Validation.scala:347)

..

2014-08-12 18:28:03.447511500 Caused by: com.atlassian.jira.plugins.importer.imports.csv.ImportException: Issue type [ IT Help ] is not in the project [ EEEEE ] Issue Type Schema.Please use Default Schema in the destination Project or add it manually before import
2014-08-12 18:28:03.447512500 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.preFilterIssueType(ExternalUtils.java:635)
2014-08-12 18:28:03.447516500 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.convertExternalIssueToIssue(ExternalUtils.java:450)
2014-08-12 18:28:03.447517500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:880)
2014-08-12 18:28:03.447518500 ... 291 more
{noformat}

*workaround*
Use JIRA's 'Create Project' dropdown instead of Service Desk, and select the 'Service Desk' template.
or
Switch the language to English.

New: {panel:bgColor=#e7f4fa}
*NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-710].
{panel}

If the System Language in JIRA is set to German, trying to create a project from Service Desk (ie from the Service Desk dropdown > Create new Service Desk) will fail.

It will fail with one of the two following messages:
{quote}
There was a problem creating Queue configurations for this new Service Desk{quote}

or if you switch the language to English, then back to German. No error will be displayed, your project will be created, but the creation box won't be dismissed properly.

The logs will show the following error:
{noformat}
2014-08-12 18:28:03.447144500 com.atlassian.jira.plugins.importer.external.ExternalException: Unable to create or update issue: ExternalIssue{externalId=null, summary=Create a customer request, issueType=10100}
2014-08-12 18:28:03.447153500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:903)
2014-08-12 18:28:03.447154500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:764)
2014-08-12 18:28:03.447156500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:390)
2014-08-12 18:28:03.447157500 at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
2014-08-12 18:28:03.447158500 at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:111)
2014-08-12 18:28:03.447162500 at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:98)
2014-08-12 18:28:03.447163500 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2014-08-12 18:28:03.447164500 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
2014-08-12 18:28:03.447165500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
2014-08-12 18:28:03.447167500 at java.lang.reflect.Method.invoke(Method.java:597)
2014-08-12 18:28:03.447168500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
2014-08-12 18:28:03.447169500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
2014-08-12 18:28:03.447169500 at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
2014-08-12 18:28:03.447172500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447173500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
2014-08-12 18:28:03.447176500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
2014-08-12 18:28:03.447177500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447178500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
2014-08-12 18:28:03.447180500 at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
2014-08-12 18:28:03.447181500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447182500 at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
2014-08-12 18:28:03.447188500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447189500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
2014-08-12 18:28:03.447190500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
2014-08-12 18:28:03.447192500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
2014-08-12 18:28:03.447193500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
2014-08-12 18:28:03.447193500 at $Proxy4366.createSampleData(Unknown Source)
2014-08-12 18:28:03.447194500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedIssueCreationService.createDefaultIssues(GettingStartedIssueCreationService.scala:34)
2014-08-12 18:28:03.447195500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9$$anonfun$apply$10.apply(GettingStartedService.scala:135)
2014-08-12 18:28:03.447196500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9$$anonfun$apply$10.apply(GettingStartedService.scala:132)
2014-08-12 18:28:03.447198500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447198500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447200500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9.apply(GettingStartedService.scala:132)
2014-08-12 18:28:03.447201500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$d5fa20ed4c4e7e72dfd34457cf9afe8$$$$$$anonfun$apply$7$$anonfun$apply$9.apply(GettingStartedService.scala:124)
2014-08-12 18:28:03.447203500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447203500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447203500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:124)
2014-08-12 18:28:03.447205500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6$$anonfun$apply$7.apply(GettingStartedService.scala:120)
2014-08-12 18:28:03.447206500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447208500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447208500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:120)
2014-08-12 18:28:03.447209500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$cre$$$$fd6c9f961a85c96bf6268fce24f4f39$$$$$$anonfun$apply$5$$anonfun$apply$6.apply(GettingStartedService.scala:117)
2014-08-12 18:28:03.447211500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447211500 at scalaz.Success.flatMap(Validation.scala:347)
2014-08-12 18:28:03.447212500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:117)
2014-08-12 18:28:03.447213500 at com.atlassian.servicedesk.internal.feature.gettingstarted.GettingStartedService$$anonfun$createServiceDeskForEmptyProject$1$$anonfun$apply$2$$anonfun$apply$3$$anonfun$apply$4$$anonfun$apply$5.apply(GettingStartedService.scala:114)
2014-08-12 18:28:03.447216500 at scalaz.Validation$class.flatMap(Validation.scala:141)
2014-08-12 18:28:03.447216500 at scalaz.Success.flatMap(Validation.scala:347)

..

2014-08-12 18:28:03.447511500 Caused by: com.atlassian.jira.plugins.importer.imports.csv.ImportException: Issue type [ IT Help ] is not in the project [ EEEEE ] Issue Type Schema.Please use Default Schema in the destination Project or add it manually before import
2014-08-12 18:28:03.447512500 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.preFilterIssueType(ExternalUtils.java:635)
2014-08-12 18:28:03.447516500 at com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.convertExternalIssueToIssue(ExternalUtils.java:450)
2014-08-12 18:28:03.447517500 at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:880)
2014-08-12 18:28:03.447518500 ... 291 more
{noformat}

*workaround*
Use JIRA's 'Create Project' dropdown instead of Service Desk, and select the 'Service Desk' template.
or
Switch the language to English.

jonah (Inactive) made changes - 02/Apr/2017 11:41 AM

Link

New: This issue relates to ~~JSDCLOUD-710~~ [ ~~JSDCLOUD-710~~ ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:41 AM

Labels

Original: affects-cloud triaged

New: affects-cloud affects-server triaged

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 2:57 AM

Labels

Original: triaged

New: affects-cloud triaged

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1602588 ]

New: JSD Bug Workflow v4 [ 1615263 ]

Assignee:: Unassigned

Reporter:: Ivan Maduro (Inactive)

Affected customers:: 0 This affects my team

Watchers:: 4 Start watching this issue

Created:: 12/Aug/2014 4:32 PM

Updated:: 27/Mar/2019 5:46 AM

Resolved:: 11/Sep/2014 11:44 PM

Jira Service Management Data Center

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