-
Bug
-
Resolution: Unresolved
-
Low
-
None
-
4.14.0
-
Severity 3 - Minor
-
Issue Summary
Given JSM License is expired for the project, Agents won't be able to perfom JSM related actions (see SLA's, reply to customer)
Steps to Reproduce
- JSM License is expired
- Log in to the system as an agent user, open JSM project
- Open issue and check JSM related actions
Expected Results
User is notified about license expiration, JSM related fields are not displayed
Actual Results
User is not nofitied about license expiration, JSM related fields and actions are not displayed.
Workaround
No workaround applicable
- links to
- relates to
-
SHRK-2004 You do not have permission to view this issue
[JSDSERVER-7082] JSM Licence Expiration: No alert for Agent
| Labels | Original: Mobile-iOS mobile-android | New: Mobile-iOS mobile-android ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 955234 ] |
| Status | Original: Long Term Backlog [ 12073 ] | New: Gathering Impact [ 12072 ] |
| Remote Link | New: This issue links to "SHRK-2004 (JIRA Server (Bulldog))" [ 605558 ] |
| Assignee | Original: Dmytro Bulaienko [ a77a9299cfc7 ] | New: Anastasiia Rusova [ 23a0a13a26af ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 535494 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 535598 ] |
| Description |
Original:
h3. Issue Summary
Given JSM License is expired for the project, Agents won't be able to perfom JSM related actions (see SLA's, reply to customer) h3. Steps to Reproduce # JSM License isexpired # Log in to the system as an agent user, open JSM project # Open issue and check JSM related actions h3. Expected Results User is notified about license expiration, JSM related fields are not displayed h3. Actual Results User is not nofitied about license expiration, JSM related fields and actions are not displayed. h3. Workaround No workaround applicable |
New:
h3. Issue Summary
Given JSM License is expired for the project, Agents won't be able to perfom JSM related actions (see SLA's, reply to customer) h3. Steps to Reproduce # JSM License is expired # Log in to the system as an agent user, open JSM project # Open issue and check JSM related actions h3. Expected Results User is notified about license expiration, JSM related fields are not displayed h3. Actual Results User is not nofitied about license expiration, JSM related fields and actions are not displayed. h3. Workaround No workaround applicable |
| Attachment | New: diff.png [ 397719 ] |
| Assignee | New: Dmytro Bulaienko [ a77a9299cfc7 ] |