Summary

Jira Service Desk does not re-install properly after having uninstalled it from Jira before, due to the fact that the plugin "com.atlassian.psmq" that Service Desk relies on is not re-enabled during the re-installation.

Steps to Reproduce

1. Install Jira 8.9.1 with Service Desk 4.9.1
2. Create a Service Desk project
3. Uninstall the Service Desk application from the page ⚙ > Applications > Versions & Licenses
4. Reinstall Service Desk from the page ⚙ > Applications > Versions & Licenses and wait for 5 minutes
5. Open any Service Desk project configuration page

Expected Results

• Service Desk installs successfully
• Service Desk specific configurations (Request Types, SLAs, Automation rules...) can be accessed from Service Desk projects
  

Actual Results

• Service Desk installation takes a long time (300 seconds waiting for add-on timeout) to finish
• Apparently Service Desk installs without any errors
  
• However, Service Desk functionalities do not work properly, because the Service Desk Desk specific configurations (Request Types, SLAs, Automation rules...) are completely missing from any Service Desk configuration page:
  
• When running the following SQL query, we can see that the plugin com.atlassian.psmq is disabled:

  select * from pluginstate;
       pluginkey      | pluginenabled 
  --------------------+---------------
   com.atlassian.psmq | false
  

• the following errors are thrown in the logs:

  2020-06-29 17:03:38,116+0200 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.servicedesk.internal-base-plugin' never resolved service '&QSessionFactory' with filter '(&(objectClass=com.atlassian.psmq.api.QSessionFactory)(objectClass=com.atlassian.psmq.api.QSessionFactory))'
  2020-06-29 17:03:38,117+0200 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.servicedesk.internal-base-plugin'
  org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.servicedesk.internal-base-plugin' has timed out waiting for (&(objectClass=com.atlassian.psmq.api.QSessionFactory)(objectClass=com.atlassian.psmq.api.QSessionFactory))
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)
  	at java.util.TimerThread.mainLoop(Timer.java:555)
  	at java.util.TimerThread.run(Timer.java:505)
  2020-06-29 17:03:38,307+0200 Spring DM Context Creation Timer ERROR      [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.servicedesk.internal-base-plugin, config=osgibundle:/META-INF/spring/*.xml))
  org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.servicedesk.internal-base-plugin' has timed out waiting for (&(objectClass=com.atlassian.psmq.api.QSessionFactory)(objectClass=com.atlassian.psmq.api.QSessionFactory))
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)
  	at java.util.TimerThread.mainLoop(Timer.java:555)
  	at java.util.TimerThread.run(Timer.java:505)
  2020-06-29 17:03:38,308+0200 Spring DM Context Creation Timer ERROR      [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Unable to create application context for [com.atlassian.servicedesk.internal-base-plugin], unsatisfied dependencies: Dependency on [(&(objectClass=com.atlassian.psmq.api.QSessionFactory)(objectClass=com.atlassian.psmq.api.QSessionFactory))] (from bean [&QSessionFactory])
  org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.servicedesk.internal-base-plugin' has timed out waiting for (&(objectClass=com.atlassian.psmq.api.QSessionFactory)(objectClass=com.atlassian.psmq.api.QSessionFactory))
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)
  	at java.util.TimerThread.mainLoop(Timer.java:555)
  	at java.util.TimerThread.run(Timer.java:505)
  2020-06-29 17:03:38,308+0200 Spring DM Context Creation Timer WARN      [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Timeout occurred before finding service dependencies for [NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.servicedesk.servicedesk-lingo-plugin, config=osgibundle:/META-INF/spring/*.xml)]
  2020-06-29 17:03:38,309+0200 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.servicedesk.servicedesk-lingo-plugin' never resolved service '&cacheFactoryManager' with filter '(&(objectClass=com.atlassian.servicedesk.plugins.base.internal.api.cache.CacheFactoryManager)(objectClass=com.atlassian.servicedesk.plugins.base.internal.api.cache.CacheFactoryManager))'
  2020-06-29 17:03:38,309+0200 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.servicedesk.servicedesk-lingo-plugin'
  org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.servicedesk.servicedesk-lingo-plugin' has timed out waiting for (&(objectClass=com.atlassian.servicedesk.plugins.base.internal.api.cache.CacheFactoryManager)(objectClass=com.atlassian.servicedesk.plugins.base.internal.api.cache.CacheFactoryManager))
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)
  	at java.util.TimerThread.mainLoop(Timer.java:555)
  	at java.util.TimerThread.run(Timer.java:505)
  2020-06-29 17:03:38,313+0200 Spring DM Context Creation Timer ERROR      [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.servicedesk.servicedesk-lingo-plugin, config=osgibundle:/META-INF/spring/*.xml))
  org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.servicedesk.servicedesk-lingo-plugin' has timed out waiting for (&(objectClass=com.atlassian.servicedesk.plugins.base.internal.api.cache.CacheFactoryManager)(objectClass=com.atlassian.servicedesk.plugins.base.internal.api.cache.CacheFactoryManager))
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)
  	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)
  	at java.util.TimerThread.mainLoop(Timer.java:555)
  	at java.util.TimerThread.run(Timer.java:505)
  

Workaround

1. Stop JIRA
2. Run the following SQL query from the Jira Database:

   delete from pluginstate where pluginkey = 'com.atlassian.psmq';

3. Restart JIRA