Issue Summary
There's warnings being triggered on the latest JSD version due to the `RequestCacheImpl` being used outside of a request thread by the `SdSerialisedOffThreadProcessor`. This will not work in the future, so we need to fix it.
Steps to Reproduce
- Install JSD v4.9.1
The below exception is thrown in the atlassian-jira.log file:
SdSerialisedOffThreadProcessor:thread-4 WARN [c.a.j.cache.request.RequestCacheImpl] Incorrect usage of JIRA API. You can only create/use: RequestCacheImpl inside a context (request or Jira-Thread-Local). Check: JiraThreadLocalUtil for details.
Workaround
Setting the log level of the com.atlassian.jira.cache.request.RequestCacheImpl package to ERROR per the documentation Logging and profiling
This configuration will filter out relevant warnings as well.
Temporary way to set the package to ERROR (this setting will go away after a Jira restart)
- In Jira, go to âš™ > System > Logging and profiling page
- Scroll down to Default Loggers > Configure logging level for another package, and add com.atlassian.jira.cache.request.RequestCacheImpl package with the ERROR level
Permanent way to set the package to ERROR (this setting will remain after a Jira restart)
- Edit the file <JIRA_INSTALLATION>/atlassian-jira/WEB-INF/classes/log4j.properties
- Add the 2 following lines at the end of the file and save it:
log4j.logger.com.atlassian.jira.cache.request.RequestCacheImpl = ERROR, filelog log4j.additivity.com.atlassian.jira.cache.request.RequestCacheImpl = false - Restart the Jira application
- is related to
-
JRASERVER-71310 Logs of usage of RequestCache without context is flooding the log files
-
- Closed
-
- relates to
-
-
- Closed
-
-
JSMDC-6523 You do not have permission to view this issue
- mentioned in
-
Page Failed to load
-
Page Failed to load
-
Page Loading...
-
-
-
-
-
-
-
[JSDSERVER-6897] RequestCache being used in an invalid context
we have the same issue upgrading from 8.5.1 to 8.9.1
Centos on AWS, data center
And since the problem still is present, Atlassian created another bug report https://jira.atlassian.com/browse/JSWSERVER-20643
Is everyone running Jira on windows as a service? Could this be a java parameter (registry) that is no longer supported by java 11?
Jira 8.11 seems to fix it for this package, but there are other Jira components with the same problem. Now, I can also find the following entry in the log
2020-07-16 10:16:12,160+0000 JMXInstrumentsLoggingService RUNNING WARN [c.a.j.cache.request.RequestCacheImpl] From Jira 9.0 version creation/usage of RequestCacheImpl will throw the IllegalStateException.
I've the exact same issue here.
My setup is totally fresh and no extra add-ons are installed.
The bigger problem is that my log folder increases extreme fast and without intervention my disk will fill up....
Have same issue on upgrading from 8.7.0 to 8.11
Also, Jira could not load successful with this error:
System plugins failed to start: We haven't been able to start all the required system plugins
We couldn't start the following plugins: