Problem:
At the Service Desk frontend Portal, the label of the most part of the fields (system and custom fields) are not accessible with a screen reader.

The environment used for the test:
Mac Osx default screen reader
Firefox 76.0.1

Steps to Reproduce:

• Create a default IT Service Desk Project area;
• Create some Custom fields, for instance:
  • "Browsers" - Select List (multiple choices)
  • "Issue Category" - Selection list (single) - add 
  • "Issue Description" - Text Field (multi-line)
  • "Jira Projet URL" - URL field
  • "Jira Project key" - Text Field (single line)
• Add these fields on the Portal:
  • Project settings > Request Types
  • Edit Fields for the "Report a system problem" and add the new custom fields;
• Open a Firefox browser and reach the portal;
• Select <Report a system Problem>;
• Hit <tab> to reach each field;

Expected behavior:

• Screen Reader identifies each field.

Observed behavior:

• Most of the fields were not identified:
   

  Action	Type	Reader Action	Observed Problem
  cursor at <Summarize the problem> field	Summary system field	Summarize the Problem; Clickable, text; You are currently on a text field
  cursor at <Description (optional)> field	Description system field Wiki Style Renderer	Description, optional; you are currently on a text field
  cursor at <Select a system (optional)> field	Components system field	Clickable, text list, 2 items; you are currently on a text field	a) Label was not read b) There are 7 options, not 2
  cursor at <How urgent is this> field	priority system field	Clickable, text, main; you are currently on a text field	a) Label was not read b) No mention that there are 3 options to select
  cursor at <What's the impact> field	impact system field	Clickable, text; you are currently on a text field	a) Label was not read b) There are 3 options
  cursor at <Browser(s) (optional)> field	custom field  Select List (multiple choices)	Clickable, text list, 2 items; you are currently on a text field	a) Label was not read b) There are 3 options
  Cursor at <Issue Category (optional)> field	custom field  Selection list (single)	Clickable, text, main; you are currently on a text field	a) Label was not read b) No mention that there are 3 options to select
  Cursor at <Issue description (optional)> field	custom field Text Field (multi-line)	Issue description, optional; Clickable, text; you are currently on a text field
  Cursor at <Jira project URL (optional)> field	custom field URL field	Jira project URL, optional, Clickable, text; you are currently on a text field
  Cursor at <Jira project key (optional)> field	custom field Text Field (single line)	Jira project key, optional, Clickable, text; you are currently on a text field

Business impact

• Users with visual disabilities can not identify which fields are being edited, they can not use the Service Desk Portal.