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Bug
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Resolution: Unresolved
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Low
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None
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4.8.0, 4.5.4
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1
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Severity 1 - Critical
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5
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Problem:
At the Service Desk Portal, the list of options from dropdown fields like Components, Priority, Impact, Select list (single value), Select list (multiple choices) is not accessible with a screen reader.
The environment used for the test:
Mac Osx default screen reader
Firefox 76.0.1
Steps to Reproduce:
- Create a default IT Service Desk Project area;
- Open a Firefox browser and reach the portal;
- Select <Report a system Problem>;
- Hit <tab> to reach any of the fields "Select a System", "How urgent is this" or "What's the impact".
- Hit <arrow down> to access the list of options.
Expected behavior:
- Screen Reader identifies that this is a selection field and say "Start typing to get a list of possible matches or press down to select." or "Text list, x items";
- Arrow down/up should read each option;
- Enter should select an entry and the reader should say the option selected.
Observed results:
- The screen reader does not read any option while navigating with arrow down/up;
- Start typing does not help, the Screen Reader does not read the available options;
- There is no mention when a value is selected. The user may select an incorrect value by accident.
Business impact
- Users with visual disabilities can not use the Service Desk Portal
- was cloned as
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- Gathering Impact
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- is cloned by
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![[JIRA Server (Bulldog)]](/images/icons/generic_link_16.png "[JIRA Server (Bulldog)]")
JSDS-6892
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- links to
- mentioned in
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Page Failed to load
- relates to
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JSDSS-200
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