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  1. Jira Service Management Data Center
  2. JSDSERVER-6836

As a admin, I would like to be able to install a script to install all the upgrade tasks missed for Service Desk

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      Problem Definition

      There may be cases as addressed in JSDSERVER-4732, customers may have installed Service Desk and then removed it. Over the years once they finally install this back, they realize that Service Desk would not work correctly due to upgrade tasks being missing. This can cause a huge overhead and friction as this would require downgrading the instance and upgrading back or modifying the database directly.

      Suggested Solution

      Instead of downgrading, which causes huge downtimes or updating the database which may be risky, it would be better if there is a script that the customer can install which contains all the upgrade tasks so that they may upgrade their databases easily and safely.

          Form Name

            [JSDSERVER-6836] As a admin, I would like to be able to install a script to install all the upgrade tasks missed for Service Desk

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 6 July 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 6 July 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center
            Mohamed Riza (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-4732 [ JSDSERVER-4732 ]
            Mohamed Riza (Inactive) made changes -
            Description Original: h3. Problem Definition
            There may be cases as addressed here: https://jira.atlassian.com/browse/JSDSERVER-4732 where customers may have installed Service Desk and then removed it. Over the years once they finally install this back, they realize that Service Desk would not work correctly due to upgrade tasks being missing. This can cause a huge overhead and friction as this would require downgrading the instance and upgrading back or modifying the database directly.

            h3. Suggested Solution
             
            Instead of downgrading, which causes huge downtimes or updating the database which may be risky, it would be better if there is a script that the customer can install which contains all the upgrade tasks so that they may upgrade their databases easily and safely.             		New: h3. Problem Definition
            There may be cases as addressed in JSDSERVER-4732, customers may have installed Service Desk and then removed it. Over the years once they finally install this back, they realize that Service Desk would not work correctly due to upgrade tasks being missing. This can cause a huge overhead and friction as this would require downgrading the instance and upgrading back or modifying the database directly.

            h3. Suggested Solution
             
            Instead of downgrading, which causes huge downtimes or updating the database which may be risky, it would be better if there is a script that the customer can install which contains all the upgrade tasks so that they may upgrade their databases easily and safely.
            Mohamed Riza (Inactive) created issue -

              Unassigned Unassigned
              mriza Mohamed Riza (Inactive)
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                Created:
                Updated:
                Resolved: