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  1. Jira Service Management Data Center
  2. JSDSERVER-6836

As a admin, I would like to be able to install a script to install all the upgrade tasks missed for Service Desk

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      Problem Definition

      There may be cases as addressed in JSDSERVER-4732, customers may have installed Service Desk and then removed it. Over the years once they finally install this back, they realize that Service Desk would not work correctly due to upgrade tasks being missing. This can cause a huge overhead and friction as this would require downgrading the instance and upgrading back or modifying the database directly.

      Suggested Solution

      Instead of downgrading, which causes huge downtimes or updating the database which may be risky, it would be better if there is a script that the customer can install which contains all the upgrade tasks so that they may upgrade their databases easily and safely.

            [JSDSERVER-6836] As a admin, I would like to be able to install a script to install all the upgrade tasks missed for Service Desk

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Mohamed Riza (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-4732 [ JSDSERVER-4732 ]
            Mohamed Riza (Inactive) made changes -
            Description Original: h3. Problem Definition
            There may be cases as addressed here: https://jira.atlassian.com/browse/JSDSERVER-4732 where customers may have installed Service Desk and then removed it. Over the years once they finally install this back, they realize that Service Desk would not work correctly due to upgrade tasks being missing. This can cause a huge overhead and friction as this would require downgrading the instance and upgrading back or modifying the database directly.

            h3. Suggested Solution
             
            Instead of downgrading, which causes huge downtimes or updating the database which may be risky, it would be better if there is a script that the customer can install which contains all the upgrade tasks so that they may upgrade their databases easily and safely.             		New: h3. Problem Definition
            There may be cases as addressed in JSDSERVER-4732, customers may have installed Service Desk and then removed it. Over the years once they finally install this back, they realize that Service Desk would not work correctly due to upgrade tasks being missing. This can cause a huge overhead and friction as this would require downgrading the instance and upgrading back or modifying the database directly.

            h3. Suggested Solution
             
            Instead of downgrading, which causes huge downtimes or updating the database which may be risky, it would be better if there is a script that the customer can install which contains all the upgrade tasks so that they may upgrade their databases easily and safely.
            Mohamed Riza (Inactive) created issue -

              Unassigned Unassigned
              mriza Mohamed Riza (Inactive)
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