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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Portal
Labels:
- cqt
- cst

UIS:
0
Support reference count:
2
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

Issue Summary

When Customer login session expires, Comments they have entered but not submitted is lost.

Steps to Reproduce

Login to JSD as a customer.
Go to an existing ticket.
Enter text in a new comment but do not submit it.
Go do something else for a while until your session times out.
Try to submit the new comment.

Expected Results

JSD should tell me my session is expired and suggest that I save my work, then give me a chance to copy my text elsewhere.

Actual Results

A red error message briefly appears on screen then the page is reloaded.
My comment in progress is lost.

Workaround

None. Customers are likely to learn to mistrust the UI, expending extra effort to copy/save their work before submitting. Or they will compose replies elsewhere such as email or a text file.

Attachments

Issue Links

is related to

JRASERVER-4233 It would be nice to be able to save issues as "draft"

Gathering Interest

JRASERVER-9292 Auto-save comments

Gathering Interest

JRASERVER-63253 Ability to save draft comments into JIRA tickets

Gathering Interest

relates to