Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-6716

Show a helpful error message and allow customer to copy their un-submitted comment when session expires

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Issue Summary

      When Customer login session expires, Comments they have entered but not submitted is lost.

      Steps to Reproduce

      1. Login to JSD as a customer.
      2. Go to an existing ticket.
      3. Enter text in a new comment but do not submit it.
      4. Go do something else for a while until your session times out.
      5. Try to submit the new comment.

      Expected Results

      • JSD should tell me my session is expired and suggest that I save my work, then give me a chance to copy my text elsewhere.

      Actual Results

      • A red error message briefly appears on screen then the page is reloaded.
      • My comment in progress is lost.

      Workaround

      None. Customers are likely to learn to mistrust the UI, expending extra effort to copy/save their work before submitting. Or they will compose replies elsewhere such as email or a text file.

            Unassigned Unassigned
            mknicely Morgan Knicely
            Votes:
            10 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated: