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  1. Jira Service Management Data Center
  2. JSDSERVER-6716

Show a helpful error message and allow customer to copy their un-submitted comment when session expires

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      Issue Summary

      When Customer login session expires, Comments they have entered but not submitted is lost.

      Steps to Reproduce

      1. Login to JSD as a customer.
      2. Go to an existing ticket.
      3. Enter text in a new comment but do not submit it.
      4. Go do something else for a while until your session times out.
      5. Try to submit the new comment.

      Expected Results

      • JSD should tell me my session is expired and suggest that I save my work, then give me a chance to copy my text elsewhere.

      Actual Results

      • A red error message briefly appears on screen then the page is reloaded.
      • My comment in progress is lost.

      Workaround

      None. Customers are likely to learn to mistrust the UI, expending extra effort to copy/save their work before submitting. Or they will compose replies elsewhere such as email or a text file.

          Form Name

            [JSDSERVER-6716] Show a helpful error message and allow customer to copy their un-submitted comment when session expires

            Marc Dacanay made changes -
            Labels Original: cqt cst New: cqt cst ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976871 ]
            Andrzej Kotas made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 724323 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 524080 ]
            Murakami made changes -
            Link New: This issue relates to JRASERVER-4233 [ JRASERVER-4233 ]
            Murakami made changes -
            Link New: This issue relates to JRASERVER-9292 [ JRASERVER-9292 ]
            Murakami made changes -
            Link Original: This issue relates to JRASERVER-63253 [ JRASERVER-63253 ]
            Murakami made changes -
            Link New: This issue is related to JRASERVER-63253 [ JRASERVER-63253 ]

              Unassigned Unassigned
              mknicely Morgan Knicely (Inactive)
              Votes:
              10 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: