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  1. Jira Service Management Data Center
  2. JSDSERVER-6716

Show a helpful error message and allow customer to copy their un-submitted comment when session expires

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
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      Issue Summary

      When Customer login session expires, Comments they have entered but not submitted is lost.

      Steps to Reproduce

      1. Login to JSD as a customer.
      2. Go to an existing ticket.
      3. Enter text in a new comment but do not submit it.
      4. Go do something else for a while until your session times out.
      5. Try to submit the new comment.

      Expected Results

      • JSD should tell me my session is expired and suggest that I save my work, then give me a chance to copy my text elsewhere.

      Actual Results

      • A red error message briefly appears on screen then the page is reloaded.
      • My comment in progress is lost.

      Workaround

      None. Customers are likely to learn to mistrust the UI, expending extra effort to copy/save their work before submitting. Or they will compose replies elsewhere such as email or a text file.

              Unassigned Unassigned
              mknicely Morgan Knicely (Inactive)
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                Created:
                Updated: